Best of class systems, and simplified operation for Business administrators and Systems managers. We help you with deployment and integration of Directory Service, Unified messaging, Unified communication, Document management, Helpdesk management etc.

In today’s business environment we use various applications for different business needs. They keeps growing, in the process these application invites various different platform, operating systems, authentication system and directory service, various monitoring mechanism, multiple database, non intuitive application interface. Some open source, some proprietary, some developed just meet the process need.

What do we help with?

We help you chose a products that uses open standard, can have cross platform integration. We also analyze existing infrastructure and explore the available integration options, provide with the integration platform and help build the system and migrate to a scalable environment. We chose platform and solutions considering the following criteria: Ease of connectivity, data Integration/Migration, process integration, vendor independence.

Directory Service:

With ever growing number of application and platform, managing user database and authentication credential is one of today’s key challenges. The system requires storing various other credentials and attributes too. For most enterprise environments we vision a central directory service, the source of all authentications and user database in a managed LDAP structure. LDAP stores: User authentication credentials, global address book, system policy, and server and service configurations. Our expert engineers work with OpenLDAP, Redhat directory service, 389ds or windows directory service. We focus on providing, high available and scalable environment. We also integrate ADS with RDS/ds389 for enterprises that already have one or more directory service.

Unified messaging

Email, calendar and collaboration. Everbiz provides complete email collaboration deployments for organizations of any size. Our product includes Microsoft exchange and Zimbra (Open source exchange compatible). Our goal is to maximize productivity using email, calendar and collaboration platform.  We do this by building email policy, provide safe email access, calendar and address book sharing and finally providing mobility to the user email. We also integrate email system to directory servers for authentication, global address book, and to phone systems to provide unified communication.

Unified communication

Unified communication used to be an idea that has come a long way. The big networking and software companies are promising the best of the solutions for UC and the open source community is not much far behind. The integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. For providing end to end UC experience we work with products such as Elastix Asterisk, Zimbra, Cisco UC products, Microsoft UC products, Grandstream etc.

Document management

In the world of electronic collaboration a document management system plays key role in today’s business. A document management system (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents. It is usually also capable of keeping track of the different versions created by different users (history tracking). The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems. We help you find and the right product, integrate to your system, create structure and work flow, design dms interface and finally configure deploy support and train for quick and easy deployment. We are experienced working with Alfresco.

Helpdesk management:

In modern business helpdesk provides essential management and support of ICT installation. Help desks has become key aspect of business service and operation. The goal of a strategically setup helpdesk is to, have problems reported, managed, and be resolved in a timely manner. Help desks can help the organization run smoothly and improve the quality of the support it offers to the users. A documented help desk process helps with accountability, quality control, historical reference and data and finally use these information to improve process and systems.We help organisation setup Traditional (call centre) and Internet based (email and chat) helpdesk. We also design and provide our customers with escalation matrix, multiple support flow (eg. Network, Workstation deskside, Server), auditing system, quality control tools. Our helpdesk solution includes call management, call tracking, knowledge management, problem resolution, self-help capabilities. Tools we use ORTS, elastix call centre, Quality management tools.

Number of deployed automation and productivity systems keeps growing everyday; Thus requirement for management and administration grows in a geometrical way as the systems and it’s inter relation gets more and more complex. This impacts the growth. Businesses require addressing more administration and monitoring points as a result slower response time, complicated change management and more points of failure. We understand and acknowledge this business need. We believe solutions should be simple and integrated. Systems develop should be sustainable and scalable. Growth and expansion should not impact the overall performance and make change-management complicated. We believe in solutions that will fit in to the organizations requirement and existing systems, we improve the way existing systems work and help provide a platform to start putting them all together for simple management, monitoring and simpler change management.

Business administrators: In an integrated environment, applications becomes easier to use. information management and report generation becomes simpler, avoiding data redundancy, easier change-management, communication and document collaboration.

Systems managers: In an integrated environment systems administration becomes simpler, easier change-management, unified storage and virtualized environment providing higher availability, simplified power backup, central monitoring, and simplified administration interface and process, spend less on troubleshooting helps them focus on feature enhancement, upgrades and security.

What do we help with?

We help you chose a products that uses open standard, can have cross platform integration. We also analyze existing infrastructure and explore the available integration options, provide with the integration platform and help build the system and migrate to a scalable environment. We chose platform and solutions considering the following criteria: Ease of connectivity, data Integration/Migration, process integration, vendor independence.

EIA, Enterprise Application Integration, Directory Service, Cloud, Helpdesk, Storage, user, SAN, Content management, unified communication, systems monitoring, backup recovery

Solutions and platforms expertise we have focusing on integration: